Shipping Policy

At Longzhourencai, we believe that delivering more than just a package to you is a gift of care and expectation. We will do our utmost to ensure the safe and timely delivery of every item.

1. Shipping Time

  • Order Processing: Orders are generally processed and packaged within 1–3 business days.
  • Pre-order/Customized Items: If additional processing time is required, the estimated shipping time will be indicated on the product page.

2. Delivery Time

  • Within the United States: Estimated delivery time is 14–20 business days.
  • Other countries and regions: Estimated delivery time is 14–24 business days.

Delivery time may be affected by holidays, weather, customs clearance, and other factors. We will promptly notify you of any delays.

3. Shipping Range and Costs

  • We ship to the United States and most countries and regions worldwide.
  • Shipping costs are automatically calculated at checkout based on the address, weight, and package volume.
  • International orders may incur customs duties or import taxes, which are the responsibility of the recipient.

4. Shipping Methods and Tracking

  • Common Carriers: USPS, FedEx, UPS, DHL, etc.
  • We will provide a tracking number after shipment, and you can check the shipping progress in real time on the carrier's website.

5. Address and Shipping Notes

Please ensure that you provide correct and complete shipping information (name, address, zip code, and phone number).
If you need to change your address, please get in touch with us immediately before shipment. We will assist with the change after shipment, but success is not guaranteed.

6. Lost or Damaged Package Handling

  • Lost: If the shipping status is abnormal, please get in touch with us within seven business days. We will assist the carrier in investigating and provide a replacement or refund.
  • Damaged: Please get in touch with us within 48 hours of receipt and provide your order number, photos of the damage, and photos of the packaging. After verification, we will arrange a replacement, reissue, or refund.
  • Buyer's Responsibility: If the package is lost or returned due to an incorrect address, no one to sign for it, or refusal of delivery, the buyer will be responsible for all related liabilities and expenses.

7. Our Commitment

Every package is a testament to our trust.
We take every order seriously, ensuring your wait is worth it and that the moment you open your package, you'll be filled with joy and peace of mind.